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Regional Field Manager

The Regional Field Manager (RFM) is the business leader in the territory. The RFM is responsible for customer service delivery to carriers, contractors (including other service providers) and policyholders. The RFM is accountable for developing and coordinating sales presentations, ensuring adequate sales service and ensuring overall region success.

 

Primary Duties include, but are not limited to:

  • Working with carrier clients to create strategies and methods for superior service.
  • Maintaining and supporting regional network relationships.
  • Responsible for maintaining the ability to discuss and demonstrate the full line of service offerings Alacrity can provide.
  • Proactively follow up leads and opportunities assigned by new business development.
  • Results-driven, activity-oriented and supportive of aggressive targets.
  • Monitoring time frames for the handling of individual claims by each contractor.
  • Performing periodic property visits on selected projects to confirm work completion and insured satisfaction.
  • Mediating disputes between the insured, the insurer, and the contractor.
  • Answering questions any party may have regarding the Alacrity network.
  • Expanding contractor base including locating, interviewing and aiding their network experience.

 

Skills & Requirements:

  • Must have BA/BS or equivalent work experience.
  • Property insurance/adjusting claims experience a plus.
  • Residential and/or commercial construction experience preferred.
  • Excellent communication and customer service skills.
  • Creative thinker who takes the initiative to get tasks completed - self-organizer.
  • Willing to travel approximately 40% of the time. Must have reliable transportation.
  • Excellent interpersonal, communication, oral and written skills.
  • Must be computer literate and comfortable with computer programs such as Microsoft Office.
  • Claims management/estimating software systems a plus.
  • Ability to read and interpret documents such as procedure manuals.
  • Self-starter with a pioneering/entrepreneurial attitude.
  • Customer service/management skills – ability to work in a remote environment and still maintain client satisfaction.
  • Ability to multi-task and properly manage their time.
  • Ability to establish and maintain effective working relationships with external clients as well as internal functions and staff.
  • Able to work independently in a fast-moving and ever-changing environment.
  • Ability to work enthusiastically with a team.
  • Ability to work remotely while remaining and acting like a member of the team.
  • Problem solving– a strong desire to solve customers’ problems.
  • Professionalism and objectivity – to serve more than one customer with competing interests. 
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